General & Product Related
What products do you sell?
We offer satin based products. Visit our website to view all our available
products.
How do I know if an item is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for email notifications when it becomes available.
Do you offer customizations?
Unfortunately, we do not offer customisations.
Where are you based? Do you ship internationally?
We are based in South Africa and unfortunately do not offer international
shipping at this time.
Do you have a physical store?
At this moment, we do not have any physical stores. We are always excited to partner with stockists, if you are interested in stocking our items, please drop an email to getwrappt@gmail.com with your store details.
Do you offer discounts or promo codes?
Yes, we run promotions frequently. Sign up for our newsletter or follow us on social media to stay updated on special offers.
Can I use multiple promo codes on one order?
Unfortunately, only one promo code can be applied per order.
Orders & Payments
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You can create an account or check out as a guest.
What payment methods do you accept?
We accept credit cards, debit cards and instant EFT using payfast as our secure payment gateway.
Can I cancel or change my order after placing it?
Yes, you can modify or cancel your order as long as it has not been packed and shipped by contacting our support team at getwrappt@gmail.com.
Returns, Refunds & Delivery
How long will my order take to arrive?
Delivery times vary based on location and shipping method. Standard shipping takes 3-7 working days.
How much does shipping cost?
Shipping costs depend on your location and the size of your order. You can calculate shipping fees at checkout. Free shipping is available for orders over R1000.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor
your shipment’s progress.
What happens if my package is lost or damaged?
Please contact us immediately if your package is lost or damaged. We’ll work with you to resolve the issue by offering a replacement or refund.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.
How do I initiate a return?
Contact our customer support team at getwrappt@gmail.com
How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive the returned item.
Technical & Customer Support
How can I contact you?
You can reach us via email at getwrappt@gmail.com.
Can I leave a review for a product?
Absolutely! We value your feedback. You can leave a review on the product page after your purchase.
I’m having trouble logging into my account. What should I do?
Use the "Forgot Password" link on the login page to reset your password. If you still experience issues, contact our support team.
My payment didn’t go through. What should I do?
Double-check your payment details. If the issue persists, try another payment method or contact our support team for assistance.
Returns & Damages
If your item arrives damaged or doesn’t meet your
expectations, please refer to our Returns Policy for assistance or
contact our support team at getwrappt@gmail.com